Effective Date: September 2024 

The Guardian Group (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact form, communicate with us, or opt in to receive email or SMS communications from us.

By using our website or submitting your information through our contact forms, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name
  • Your phone number
  • Your email address
  • Your basic contact information
  • Your communication preferences
  • Your consent to receive email and/or SMS communications
  • Any information you submit through our website forms or direct communications with us

We may also collect certain information automatically when you interact with our website, such as browser type, device information, IP address, pages visited, and website usage data.

How We Collect Your Information

We may collect your information directly from you when you:

  • Complete a contact form
  • Request information from us
  • Provide your phone number or email address
  • Opt in to receive SMS or email communications
  • Contact us by phone, email, website form, or other communication channel

We may also collect limited information automatically when you interact with our website, including through cookies, analytics tools, or similar technologies.

How We Use Your Information

We may use your information to:

  • Respond to your inquiries
  • Communicate with you about your request
  • Send conversational SMS messages that you have opted in to receive
  • Send email communications that you have requested or consented to receive
  • Provide updates, service-related information, or relevant communications based on your preferences
  • Schedule, confirm, or follow up regarding services or appointments
  • Operate, maintain, and improve our website and business
  • Comply with legal, regulatory, or administrative requirements
  • Protect our rights, business, users, and website

Email Communications

If you provide your email address, you may receive email communications from The Guardian Group related to your inquiry, requested services, updates, or other relevant information.

Where required by applicable law, including the U.S. CAN-SPAM Act and Canada’s Anti-Spam Legislation (CASL), we will:

  • Identify The Guardian Group as the sender of the message
  • Use accurate sender, header, and subject line information
  • Provide a clear way to unsubscribe or opt out of future marketing or promotional emails
  • Honor valid unsubscribe requests within the time required by applicable law
  • Include appropriate contact information in commercial email communications

You may opt out of marketing or promotional emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you non-marketing communications related to your inquiry, transactions, services, or ongoing relationship with us.

SMS Communications

By providing your phone number and agreeing to receive SMS communications, you consent to receive SMS messages from The Guardian Group.

SMS message type is limited exclusively to conversational messages related to your inquiry, appointment, requested services, or communications with The Guardian Group. Message frequency may vary. On average, you may receive 1–2 messages per month.

Standard message and data rates may apply. Reply HELP for assistance or STOP to opt out of SMS messages at any time.

You may also contact us directly if you need assistance with SMS preferences or opt-out requests.

Consent to Communications

By submitting a form, providing your contact information, or otherwise opting in, you agree that The Guardian Group may contact you using the information provided, including by email, phone, or SMS, where permitted by applicable law.

For Canadian recipients, we will seek express or implied consent where required under Canada’s Anti-Spam Legislation. You may withdraw your consent to receive commercial electronic messages at any time by using the unsubscribe or opt-out method provided in the message or by contacting us directly.

Choices and Controls

You have choices regarding how we communicate with you.

You may:

  • Reply STOP to any SMS message to opt out of SMS communications
  • Reply HELP to any SMS message for assistance
  • Use the unsubscribe link in our emails to opt out of marketing or promotional emails
  • Contact us directly to update your communication preferences

Opting out of SMS or marketing emails does not prevent us from sending important non-marketing communications related to your inquiry, requested services, existing relationship with us, legal notices, or administrative matters.

To Whom We Disclose Your Information

We may disclose your information in limited circumstances, including:

  • To affiliated companies, where necessary to respond to your inquiry or provide services
  • To third-party service providers, vendors, business advisors, or consultants who perform services on our behalf
  • To communications platforms or technology providers that help us send email, SMS, or website communications
  • In connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets
  • As required by law, regulation, subpoena, court order, or administrative request
  • To assert, protect, or defend our legal rights, business interests, users, or property

We do not sell your personal information. We do not share your personal information, phone number, SMS consent, or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.

Data Transfer and Service Provider Policy

We do not transfer, sell, rent, or disclose your personal information to external organizations for their independent marketing or promotional use.

However, we may use trusted third-party service providers to help operate our website, manage communications, process inquiries, send emails or SMS messages, host data, provide analytics, or support business operations. These service providers are only permitted to use personal information as necessary to provide services to us and are expected to protect your information appropriately.

SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take reasonable administrative, technical, and organizational steps to protect your personal information against unauthorized access, use, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, mobile network, or electronic storage system is completely secure. We cannot guarantee absolute security of your information.

Retention of Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Updates to This Privacy Policy

We may periodically update this Privacy Policy. If we make material changes that affect how we collect, use, or disclose personal information, we will post the updated Privacy Policy on this website with a revised effective date.

We encourage you to review this page periodically for the latest information about our privacy practices.

How to Contact Us

If you have questions about this Privacy Policy, your communication preferences, or how your information is handled, you may contact us at:

The Guardian Group
Website: https://theguardian.group
Phone: 1-800-411-1006
Email: support@theguardian.group
Mailing Address: 201 Sandpointe Ave / Ste 200 / Santa Ana, CA 92707